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Process Analyst

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What does it do?

The “Process Analyst” is a professional who ensures the operational efficiency of the organization through continuous review and updating of business and management processes, as well as their documentation, maintaining a focus on quality, teamwork, and customer service.


  • Conduct continuous analysis and diagnostics of various company processes.
  • Propose possible improvements to processes, aiming for continuous improvement in services offered to customers, operational efficiency, and cost reduction.
  • Design and monitor, together with process owners, the implementation of approved improvements to obtain feedback and ensure functionality.
  • Develop, maintain, and properly document instructions or manuals for processes performed in the organization.
  • Participate in the development of new projects regarding methods, procedures, and techniques, as well as to gather and document operational instructions or manuals for processes related to new systems, projects, or services.
  • Prepare, document, and update reports on the management of company processes.